Terms of Service

Welcome to Eleven! By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. General

This website and its content are owned and operated by Eleven. We reserve the right to update or change these Terms of Service at any time, and it’s your responsibility to review them periodically.

2. Products & Orders

We do our best to ensure that product descriptions, photos, and prices are accurate. However, mistakes may happen, and we reserve the right to correct any errors. Placing an order does not guarantee availability - we may cancel or refund an order if a product is out of stock or discontinued.

3. Pricing & Payment

All prices are listed in Canadian and are subject to change without notice. Payment must be received in full before we ship your order. We accept the payment methods shown at checkout.

4. Shipping

We aim to process and ship orders promptly. Shipping times are estimates and may vary due to factors outside our control (such as postal delays). We are not responsible for delays once a package has been handed over to the carrier.

5. Returns & Refunds

Our Return & Refund Policy applies to all purchases. Please review it before ordering. Note: phone cases are final sale and cannot be returned unless damaged or defective.

6. Intellectual Property

All content on this website—including text, images, designs, and logos—belongs to Eleven and may not be copied, distributed, or used without permission.

7. Limitation of Liability

We are not liable for any damages, injuries, or losses resulting from the use or misuse of our products or website. By purchasing from us, you agree to use our products responsibly and at your own risk.

8. Contact

If you have any questions about these Terms of Service, please reach out to us at elevennb@outlook.com